Intro

In this lesson, we will learn about the most basic building blocks in Dialogflow CX and how to set up our first chatbot.

There are only three concepts you need to understand in order to build your first chatbot:

• Pages: are the different stages in a conversation
• Intents: recognize input from the user (and extract what the 'intent' is behind it)
• Routes: connect the pages (the different steps in the conversation) and determine the flow of the conversation

In this lesson, we will mix theory and practice. You'll create your own chatbot, I'll explain the theory, then you go ahead and implement and practice it yourself.

Building Your First Chatbot

If you prefer to ‘get your hands dirty’ a little bit before diving into the theory, you can optionally follow this video first to set up a first quick chatbot to see how it all works together:

• Expand to see video

Create an Agent

In case you have already created a Dialogflow CX agent in the previous bonus lesson on setting up Google Cloud, you can skip this part and jump directly to ‘Understand Pages, Intents & Routes’. In case you’ve followed the video above to set up a ‘Breakfast Bot’, you can use the following instructions to create a fresh agent:

• Expand to see written instructions
• Expand to see a video instruction

Task 1: If you haven’t done so yet, create your first chatbot agent as detailed above.

Understand Pages, Intents & Routes