In this bonus lesson, we won’t learn a new technique per se, instead we will apply what we’ve learned and take it one step further to make our chatbot more adaptable.
It’s good practice in any conversational interface to always repeat back the information the user has given us, to prevent any mistakes. Different to a graphical user interface, in a chatbot the user cannot quickly check what they entered at a glance at the user interface. In the burger ordering conversation we followed this best practice by summarizing the order at the end of the conversation.
At this point, it’s another good practice to ask the user to confirm the correctness of the order. But what if they say no? Then we need to give an option to update the order.
Humans change their minds... and puppies, too!
The rest of this chapter is hidden. You can buy the full course here.